Support
Help with your family workspace or a school listing.
Help us improve the beta
Send a product note or report a problem. Please do not include medical records or sensitive child information.
Contact BrightSift
Email us for account access, billing, deletion, privacy, accessibility, or data-correction questions. Do not include medical records or other sensitive information about a child.
Email support@brightsift.comEmail opens your device’s mail app. Your request is not sent until you send the message. Support is monitored during beta, but there is no guaranteed response time yet.
Self-service controls
- Export or delete family data from Family → Data.
- Manage an active subscription from Family → Account.
- Retry a failed cloud write from the visible sync banner before leaving the page.
Safety or licensing concern
BrightSift is not an emergency or regulatory reporting service. For an immediate safety issue, contact local emergency services. Report licensing concerns through the appropriate Texas HHS channel; a BrightSift data correction does not notify a regulator or provider.
Review data-source guidance →Open Search Texas Child Care ↗